Call translation is a service that lets you translate your audio calls from one language to another.
Sales calls are usually conducted in one specific language, which is usually the source language, because companies need to be able to communicate with their customers in their own language. But not everyone on the sales team speaks this language, and some have trouble understanding it due to their accent or background noise on their end.
This is where call translation comes in handy. It allows everyone in the organization, from sales leaders to sales managers, to understand what is being said on the call without any issues.
The use of multilingual call translation tools is becoming more and more common in the sales industry.
These tools allow sales representatives to have a conversation in their native language and have the call translated for better understanding and to make sure that there are no miscommunications or misunderstandings that could be costly to the company.